Thomas was amazing. Made sure I was not only taken care of but showed true ownership of the issue and made it right. Wonderful job!
Chapman VW provides the best customer service and always with the smile.
Mark and Austin are awesome! I came in for service but ended up leaving with a nice new ride! The trade sale experience was fast and easy! Thank you Chapman!
Thomas was very communicative with the process and accommodating. Amentities were very clean and really appreciated the lyft along with speedy service.
Professional, personable and communicative
We appreciate the service and work done on our vehicle as well as the attention given to us as valued customers.
My experience here was very pleasant, quick, and efficient! My first point-of-contact was Austin E. over the phone and he was very pleasant. When I arrived in person my salesperson ended up being Lester P. and he was also just amazing! I went in knowing exactly what I wanted and there was no sort of pushy, stereotypical Salesman behavior on his side which I really appreciated. My consult with Lester was straight-to-the-point and we essentially had the deal done within an hour of me being there (and that's including the test drive!). Afterwards I met with the Finance Manager Brian H. and he explained to me some things re: my application and turns out he was a large part of my purchase being so seamless. I also learned a few things; I could tell he was very experienced and knowledgable in his field. Throughout my entire time there the Sales Manager Ben S. checked in and he was also a pleasant guy. TL;DR Loved my experience, LOVE my purchase. 10/10, highly recommend! Thanks guys! <3 (P.S. Bonus points for the popcorn machine!)
The service was on time but what they charge is outrageous!
I’m so happy with the service I received here! They are always quick, courteous, and caring regarding any questions I have. The service advisor, Alex, makes the entire process a complete no-stress experience!
I had some questions regarding the service that were followed up on and complete.
Best In the business overall
You guys were able to get my Taos in and service it in less than an hour. Appreciate the wash too!
Ty and the service team exceeded all expectations! Totally worth the visit
Manny and staff were very nice and professional. They offered a Lyft home since I needed to leave my vehicle for a few days. Very easy to deal with.
Alex Hotten is a great service advisor! This is my second experience with Alex and he took care of my problem quickly and professionally!
Great work and great Service Advisor - Alex Hotten
My service advisor, Manny was so good!!
It’s easy to make an appointment, you pull in and the service advisor comes right out, I wanted to wait and was familiar with a very comfortable waiting area. Before I knew it, my car was done and I was in my way! I love my VW Tiguan, but am disappointed with the fact that VW isn’t considering offering a hybrid. You may lose me at the end of this lease because of that. If your other manufactures under the Chapman name are as good as you are…it will make an easy switch.
Why did I spend thousands this year at Chapman's VW to keep my 2010 VW Gold TDI in perfect working order even though it passed the 130K mile mark this year? Because I trust your team to do a great job and communicate the details in an effective way so I can make the best decision for my car and my budget. I'm now delighted with my car after all the routine maintenance service and trouble shooting that a tough little vehicle it's age and mileage requires. Recently I moved from the Tempe area to central Phoenix so I took the car for diagnostics at a VW dealer/service provider on Camelback. The poor communication and inadequate service for simple diagnostics that took an entire day (they didn't even replace a light and wiper blade as requested) got me returning to Chapman's for the services suspected as needed (even though this dealer is < 1 mile from where I now live and Chapman's is 12 miles away). From now on I'm glad to wait until an appointment is available at Chapman's for any service my car may need in the future and I'll be glad to ride my bike the distance to give great mechanics like Scott or Manny and professional service people like Ty any time required to get my car taken care of. They make me feel like my old car is a newer high-quality roadster! :-D
Quick great service. Got in the same day. Car was washed and ready to go.
Excellent service. Helpful techs
Just had my first oil change & tires rotated on my 2022 VW Taos 4 motion. Outstanding customer service experience! Kudos to Chapman VW Scottsdale!!
Came in for service my advisor Jeff was awesome.
This is where you want to bring your VW for maintenance or repairs. I could not be happier with my service!
Submitted a service request over the weekend and received a call Monday morning from Chapman’s scheduling service for a same-day appointment. My advisor, Jeff, was able to move my appointment up to a more convenient time for me. When I arrived for the appointment, I decided to wait while the repair was being done. My car was taken back right away. The lounge was very clean and had some nice perks (coffee, snacks and vending machine). I was able to work using their WIFI. My wait wasn’t long at all and my car came back with an exterior wash! Thanks, Jeff, and Chapman, for taking great care of my Golf.
My salesman, Kyle made it very easy. And the financing staff was great that was a really fast process. And got a vehicle I like.
I drive from south Chandler to Scottsdale because your service is excellent. Your service reps are helpful and polite. The waiting are is stocked with coffee and snacks. It’s just an all around positive experience. The car wash is a very nice touch. Thank you guys.
We had an unfortunate experience where my wife was ruthlessly and brutally attacked by a stationary curb as she exited a parking lot. She fought it off valiantly , but sadly, her rear tire was fatally wounded in the attack. Ty seemed to go out of his way help us quickly get through the post mortem by replacing the tire and aligning the wheels in the promptest and most painless way possible. Kudos to Ty.
The process was easy and hassle free. The staff at Chapman VW were very friendly and helpful. Would definitely purchase here again!
Isaiah was soooo polite and nice to work with
They fixed it, and it was still under warranty.
I was blown away at the professionalism and understanding. I was left stranded by another dealer and Manny quickly helped and got me taken care of. Without Manny and Chapman VW our family would had been in some trouble.
Our ID4 needed a recall, addressed. Car was ready same day as committed. Chapman provided a Lyft ride to our home. Thanks !!
Ty is the best service advisor I’ve worked with at any dealership. He’s attentive and has the best customer service.
Jeff L. is a great asset to your service team! Very responsive and knowledgeable professional and a great pleasure to work with. Overall, a very friendly advisor team of Jeff, Ty and Jeffrey - Raja
The battery in my Jetta had died the night before. I called the Champman VW service department first thing the next morning and they got me in within 30 minutes, changed my battery and I was off to work. Spoke with Alex to get me in and got checked in by Manny. It's service like this that keeps me coming back to Chapman VW for all of my service needs for my Jetta. Well done guys!
The last thing I wanted to hear was that my VW Bug needed a new motor for the convertible top..and some other repairs. Alex was prompt in getting my car evaluated and repair quote. I always feel good when I leave VW knowing that they have taken care of my car. I hope it runs another 100K. Suzy
I was kept informed on the progress of my repair. Car received back as promised! Will never take my car anywhere else. Above and beyond!
Service department is the best. Prompt friendly service always with a smile.
Ty and the staff took great care of my service and my car was completed quickly and returned washed and ready to go.
The service advisor I had, Alex, was absolutely amazing. He really explained everything very clearly and was very patient with all of my questions, no matter how stupid I felt asking them. He definitely has made me a repeat customer.
First time using Chapman VW to service my 2017 VW Jetta. I able to scheduled online on my day off. Jeff Lentz was the service advisor. Quite impressed with the check-in and check-out turn time. Jeff was helpful explaining the issue with the fluid leak under the car. Root cause ended up being a reused washer on the oil drain plug from another shop where the car was serviced before.
Jeff has been very helpful with the 30,000 mile service on our Atlas and Tiguan. He kept us informed throughout the process. Thanks!
Manny in service explained everything to me, and kept me informed about my vehicle. Very professional and knowledgeable 5+ stars. ?? ????????
I visited service for a pre-purchase check and Manuel went above and beyond to assist me. He had the technicians give a full report, walked me through the results and then took me to parts to get more answers to my questions. I had a lot. He also talked to sales for me about the pricing. When I get my dream VW convertible bettle- he will be my go to guy. Thank you, Manuel for top notch service!! See you soon.
Great experience from service staff!
Talked to Alex mid morning, told him my problem and he told to bring in my car and he could have it done later that day!! Alex was my hero and I had my car in working order!
The waiting room is becoming my second happy place. I love the workers there, the amenities, and the fact that I forget I’m waiting for my car when I stay. It’s done so quick!!! Thank you for providing excellent service always!!!
Ty was great to work with and professional. Will definitely go back to Chapman for service.
The Chapman Service team is a fantastic group of professionals who go above and beyond to ensure that their customers are satisfied with their services. They are highly skilled and experienced in their field and are willing to go the extra mile to help their clients. One of the things that sets the Chapman service team apart is their dedication to Customer Service. They are always polite, friendly and professional and they generally care about their customers whether you need routine, maintenance, repairs or upgrades, they will work with you to find the best solution to your problem. Another thing that makes Chapman Service stand out is their attention to detail they take great pride in their work and strive for excellence and everything they do. They are meticulous in their inspection diagnosis aAnother thing that makes Chapman Service stand out is there attention to detail they take great pride in their work and strive for excellence in everything they do. They are meticulous in their inspection diagnosis and repairs and always make sure the job is done right the first time. Overall, I highly recommend the Chapman Service team to anyone looking for top automotive service. They are dedicated and scale group of professionals, who truly care about their customers in their work with their help, you can rest, assured that your vehicle will be well-maintained, safe and reliable for years to come.
Ty Parsons always provides great personalized professional service!
Email communication was quick and accommodating getting me scheduled. Staff was very kind and informative. I had an 11:30 appointment but dropped my car off around 11:05 hoping that it would be finished early. Didn't get completed until around 12:45 which was the only downer. They did wash the car and were very helpful. I'd go back.
Lauren in new car sales was excellent to work with from start to finish. After my daughter bought a car from Lauren, my wife and I decided to purchase a new VW as well. Lauren was very transparent the entire time. She took the time to answer all of our questions and made sure we purchased the correct VW without the typical high pressure to purchase. Her style is on a consultative approach rather than being aggressive to make a sale. Ben, her manager very easy to work with along with Brian in finance who gave us several options along the way. I would highly recommend all three when looking to purchase a VW.
Jeff Lentz is great! Everyone at the dealership are friendly and helpful.
Chapman found and fixed an issue that another dealership couldn't find after several visits. I've been very satisfied with the service, since I started bringing it Chapman. One of the service reps Jeff is very nice, helpful and attentive. I feel like I've finally found a place that'll take care of my car.
Peter was knowledgeable and helpful . Great service ! Thankyou
Since we first bought the Tiguan, we have asked for Ty to arrange for the required services. Never had a hint of a problem. We discussed what needed to be done. He wrote up the work order and accurately said how long it would take. He was wrong - it actually was ready to go about 10 minutes quicker that promised. Ty is very professional as is the quality of services I have received from Chapman VW. I highly recommend them both.
Ty Parsons, was the service advisor for my last visit at Chapman VW and was very thorough & friendly making sure that I had a great experience, which I did! I would ALWAYS recommend taking your vehicle to Chapman VW
got in got out got home.
Staff always greet you and helpful and very respectful. Like the attention they have with their costumers, like to come to this dealership.
Great service accomplished in a timely manner, except the day AFTER I received in the mail a coupon for a 10% savings on the 40k mile service that had just been performed. Bad timing but I'll survive. Thanks anyway.
I always have a great experience
Service Department is great
My deepest appreciation goes out to the service department for the impeccable service I received at the Scottsdale dealership. The educated team exhibited honest, quality maintenance. I will never take my vehicle any other place. Thank you for treating me with respect and kindness. Hope you have a blessed day.
Was in for service. Everyone I met was super nice. Especially a nice young salesman named Connor. Give that man a raise. One of the most personable people I’ve ever met.
Great service and correct time for completion.
Very kind and thorough service
Ty is always friendly and professional. Takes great care of his customers.
Todd Wineberg was a pleasure to deal with. If you looking for a Volkswagon please ask for him in sales.
The service people, Ty, Manny and Michael - service manager are concerned with providing nothing but the most excellent service and assistance!
Lauren is the best salesperson I’ve ever encountered. Chapman is very fortunate to have someone as professional as Lauren in their employment. She is knowledgeable, personable and has excellent communication skills! I would be very happy to recommend Chapman dealership because of Lauren and the rest of the staff! Sincerely, Karl Spangler
Lauren is the very BEST salesperson I’ve ever encountered. She’s knowledgeable about her product and has great communication skills. I would recommend Lauren and Chapman to all.