Chapman Volkswagen Scottsdale Reviews

Avg. Rating:
(76 Reviews)
Thank you Alex and Scott Awesome work as usual

Once again Alex (Adviser) and Scott (Tech) went above and beyond Helping me out with our Jetta. My daughter was having issues with the A/C not cooling enough. They got the car right in tested the system found it low on refrigerant they recharged the system tested it and checked for leaks. We got the car back perfect as always.

Excellent Service from Alex

Alex was very helpful in getting my car serviced while I was visiting the area from out of town. He made sure I got the right service done to my vehicle to help it keep going for years to come! Thank you!

Anthony Palmisano
Great Service

Alex is a superb service advisor. He is friendly, knowledgeable, and does a fabulous job keeping the client informed during the servicing process. Chapman Automotive Group should be proud of such a wonderful employee representing them!

Carol Crane
Sale was great, confused on Finance

Your internet advertising on the Taos says 3.9% for 72 months, on approved credit. My credit score is between 820-850. Exceptional by any standard, I also put $5000 down to well make us for any deficit on the lease I turned in. So I am wondering why I was sucked in to 4.9% finance? I was initially disappointed that Jimmy wasn’t available due to an emergency, but my saleswoman was very helpful, her name eludes me, but Chad was very helpful as well! Sales would get a score of 10. But once again I feel taken by financing. Enough to investigate with an outside party to make it right. Finance would get a score of 3.

Robin Bisbing
Wonderful service!

Alex Hooten is Awesome!! HOOT HOOT!

Kent Cagle
Great Staff

Service personnel are friendly, honest and professional.

Paul Katz

Professional & honest

Karla Drew
Excellent Service!

Hands down, best service out of any dealership I’ve ever been to! Not a long wait at all, plenty of snacks in the waiting room.

Ethan Makris

I have always asked to have Ty, one of the best service representatives to coordinate the needed services on my car. He is competent, knowledgeable and full of information about my car. he offers suggestions about future services I might need and in order to keep my car in excellent running condition

David Daines
Fantastic service department

Ty in the service center is awesome! So friendly and great communication. They treat you like family.

Charlie Powell
Chapman VW is a Fabulous Dealership

Chapman VW was able to squeeze me in last minute for a tire purchase and tire change ! Love this dealership!!!

Glenna Bethay
Oil change

Have gotten my oil changed , other repairs for last couple of years at other dealers . Splash guard under car was always returned with screws missing and splash guard dragging ground . This time mechanic Daniel Barajas attached guard correctly ! I declined recommended repairs but after seeing Daniel returned my car in proper condition I will schedule the repairs ! Thanks Daniel ! And Ty the service advisor was very personable and explained all the steps of process . Thanks to Ty also ! Great job experience !

Scott Rogers
Awesome quick service

Just had my oil / service checkup done with Ty and was so impressed at how efficient the process. Most service centers take a good part of the day to complete just a basic service but I was in and out in 1.5 hrs. Like the piece of mind having VW go over the vehicle, not a center that services all makes. Thanks again guys for the great service and see u in 10k.

My experience at Chapman VW

Thomas is an awesome service advisor. So nice, honest, helpful, and accommodating. I will only go to this dealership in AZ!

Jodie Rivers
Great service

Excellent service. The service advisor was very friendly and answered all my questions. Service was performed quickly. Was in and out.


My service provider was excellent. I think Chapman relies too heavily on social media to communicate with customers. I missed a whole day because I was sent texts and emails to my account, but, I do not look at these until the end of the day. Then when I approved work to be done, it didn't go through. That was my only frustration. Pick up the phone and talk to a person please.

SIobhan Doherty
Best in Class

I went to two other dealerships in the valley to get my 2022 ACS serviced. For the repair I was quoted at 3-4 days potentially. One didn't have the part, the other didn't have a loaner. Chapman to the rescue. Setting up the appointment was great, and lots of valuable info was shared. Day of arrival I knew there was potential delays and again no loaner. But my advisor first said "week let's just take a look at it. We've got this part and our techs are quick." While waiting, Thomas was able to secure the loaner and off I went. Then, the service team was able to complete the service in not 4 days, or 2 days. But same day. I was in and out in less than a full day. I was very lucky to get the best series l service at Chapman.


Great service from Ty, the reson I drive from San Tan Valley, to get out VW serviced

Gary Chew
VW Atlas

Your service guys did a great job with the maintenance visit. We had it detailed and the detail job was very, very good! The car looked like it did when it was new.

Michael Irei
Wry good service

Service was very good and quick and courteous.

Donna Francisco
Great Service

I was reassigned a new Service Agent and received Thomas. Thomas was amazing. He is the first person at any Volkswagen I've been to that actually listened. He addressed all my concerns and was able to resolve all the issues. I highly recommend him to anyone who has a Volkswagen. He was amazing!

Justine Tripp

Super quick and easy.

Professional and Couteous

Worked out the details ahead of time and when I arrived they were courteous, knowledgeable, and prepared. Would have been in and out in about an hour if we hadn’t chatted so long.

Great service

Recent appointment went well car runs great and smooth

Erik Eidenschink
Great setvice

Have had the pleasure of working with Ty before, he always goes above and beyond regarding good .customer service

john ziegler
Great Job!

Thomas was amazing. Made sure I was not only taken care of but showed true ownership of the issue and made it right. Wonderful job!

Joe Corwin
Best Customer Sevice

Chapman VW provides the best customer service and always with the smile.

Judy Smith
Great experience

Mark and Austin are awesome! I came in for service but ended up leaving with a nice new ride! The trade sale experience was fast and easy! Thank you Chapman!

Great customer service

Thomas was very communicative with the process and accommodating. Amentities were very clean and really appreciated the lyft along with speedy service.

Excellent service

Professional, personable and communicative

Excellent Service

We appreciate the service and work done on our vehicle as well as the attention given to us as valued customers.

Madeux Brian
Fantastic Establishment and Employees

My experience here was very pleasant, quick, and efficient! My first point-of-contact was Austin E. over the phone and he was very pleasant. When I arrived in person my salesperson ended up being Lester P. and he was also just amazing! I went in knowing exactly what I wanted and there was no sort of pushy, stereotypical Salesman behavior on his side which I really appreciated. My consult with Lester was straight-to-the-point and we essentially had the deal done within an hour of me being there (and that's including the test drive!). Afterwards I met with the Finance Manager Brian H. and he explained to me some things re: my application and turns out he was a large part of my purchase being so seamless. I also learned a few things; I could tell he was very experienced and knowledgable in his field. Throughout my entire time there the Sales Manager Ben S. checked in and he was also a pleasant guy. TL;DR Loved my experience, LOVE my purchase. 10/10, highly recommend! Thanks guys! <3 (P.S. Bonus points for the popcorn machine!)

Trinity Simeus
Great Service but Expensive

The service was on time but what they charge is outrageous!

Spencer F. Stopa
So happy

I’m so happy with the service I received here! They are always quick, courteous, and caring regarding any questions I have. The service advisor, Alex, makes the entire process a complete no-stress experience!

Ashley MacGillivary
Chapman Cares

I had some questions regarding the service that were followed up on and complete.

Cheri Nummedal
Excellent Service

Best In the business overall

Fernando Rached
Service Department Rocks

You guys were able to get my Taos in and service it in less than an hour. Appreciate the wash too!

Jane Malik
Great service

Ty and the service team exceeded all expectations! Totally worth the visit

Peter Ventura
Great service as always

Manny and staff were very nice and professional. They offered a Lyft home since I needed to leave my vehicle for a few days. Very easy to deal with.

Rich R
2017 Golf Sportwagen

Alex Hotten is a great service advisor! This is my second experience with Alex and he took care of my problem quickly and professionally!

Rick Brown
50K Service on 2017 Golf.

Great work and great Service Advisor - Alex Hotten

Richard Brown

My service advisor, Manny was so good!!

Dennis Moen
Never Disappointed

It’s easy to make an appointment, you pull in and the service advisor comes right out, I wanted to wait and was familiar with a very comfortable waiting area. Before I knew it, my car was done and I was in my way! I love my VW Tiguan, but am disappointed with the fact that VW isn’t considering offering a hybrid. You may lose me at the end of this lease because of that. If your other manufactures under the Chapman name are as good as you are…it will make an easy switch.

Robin Bisbing
Superior service, quality work, great communicatio

Why did I spend thousands this year at Chapman's VW to keep my 2010 VW Gold TDI in perfect working order even though it passed the 130K mile mark this year? Because I trust your team to do a great job and communicate the details in an effective way so I can make the best decision for my car and my budget. I'm now delighted with my car after all the routine maintenance service and trouble shooting that a tough little vehicle it's age and mileage requires. Recently I moved from the Tempe area to central Phoenix so I took the car for diagnostics at a VW dealer/service provider on Camelback. The poor communication and inadequate service for simple diagnostics that took an entire day (they didn't even replace a light and wiper blade as requested) got me returning to Chapman's for the services suspected as needed (even though this dealer is < 1 mile from where I now live and Chapman's is 12 miles away). From now on I'm glad to wait until an appointment is available at Chapman's for any service my car may need in the future and I'll be glad to ride my bike the distance to give great mechanics like Scott or Manny and professional service people like Ty any time required to get my car taken care of. They make me feel like my old car is a newer high-quality roadster! :-D

Suzanne Herzog
Great service

Quick great service. Got in the same day. Car was washed and ready to go.

Karen mason

Excellent service. Helpful techs

Joseph Martin Lawless
Outstanding customer service!

Just had my first oil change & tires rotated on my 2022 VW Taos 4 motion. Outstanding customer service experience! Kudos to Chapman VW Scottsdale!!

Kelly Tapert
Great Experience

Came in for service my advisor Jeff was awesome.

Great service

This is where you want to bring your VW for maintenance or repairs. I could not be happier with my service!

Lynn Paz
Excellent service every time

Submitted a service request over the weekend and received a call Monday morning from Chapman’s scheduling service for a same-day appointment. My advisor, Jeff, was able to move my appointment up to a more convenient time for me. When I arrived for the appointment, I decided to wait while the repair was being done. My car was taken back right away. The lounge was very clean and had some nice perks (coffee, snacks and vending machine). I was able to work using their WIFI. My wait wasn’t long at all and my car came back with an exterior wash! Thanks, Jeff, and Chapman, for taking great care of my Golf.

N Kaselow

My salesman, Kyle made it very easy. And the financing staff was great that was a really fast process. And got a vehicle I like.

Ardis Gloria
Consistently Great

I drive from south Chandler to Scottsdale because your service is excellent. Your service reps are helpful and polite. The waiting are is stocked with coffee and snacks. It’s just an all around positive experience. The car wash is a very nice touch. Thank you guys.

Tony Alcala
Exceptional Effort from Service Advisor named Ty.

We had an unfortunate experience where my wife was ruthlessly and brutally attacked by a stationary curb as she exited a parking lot. She fought it off valiantly , but sadly, her rear tire was fatally wounded in the attack. Ty seemed to go out of his way help us quickly get through the post mortem by replacing the tire and aligning the wheels in the promptest and most painless way possible. Kudos to Ty.

Howard Jones
Easy Process

The process was easy and hassle free. The staff at Chapman VW were very friendly and helpful. Would definitely purchase here again!

Jennifer Cruz
Great sales Team

Isaiah was soooo polite and nice to work with

Dead Battery

They fixed it, and it was still under warranty.

Bridget Diete
Amazing Service Dept.

I was blown away at the professionalism and understanding. I was left stranded by another dealer and Manny quickly helped and got me taken care of. Without Manny and Chapman VW our family would had been in some trouble.

Great service visit

Our ID4 needed a recall, addressed. Car was ready same day as committed. Chapman provided a Lyft ride to our home. Thanks !!

Dan Fuller
Ty Parsons

Ty is the best service advisor I’ve worked with at any dealership. He’s attentive and has the best customer service.

Excellent Service

Jeff L. is a great asset to your service team! Very responsive and knowledgeable professional and a great pleasure to work with. Overall, a very friendly advisor team of Jeff, Ty and Jeffrey - Raja

Raja Raaman
Great Service

The battery in my Jetta had died the night before. I called the Champman VW service department first thing the next morning and they got me in within 30 minutes, changed my battery and I was off to work. Spoke with Alex to get me in and got checked in by Manny. It's service like this that keeps me coming back to Chapman VW for all of my service needs for my Jetta. Well done guys!

Steven Labroff
excellent service from Alex and Ty

The last thing I wanted to hear was that my VW Bug needed a new motor for the convertible top..and some other repairs. Alex was prompt in getting my car evaluated and repair quote. I always feel good when I leave VW knowing that they have taken care of my car. I hope it runs another 100K. Suzy

suzy kuperschmidt
Awesome Experience

I was kept informed on the progress of my repair. Car received back as promised! Will never take my car anywhere else. Above and beyond!

Joslyn Repichowski
Great service department

Service department is the best. Prompt friendly service always with a smile.

Judy Smith
Great service as always

Ty and the staff took great care of my service and my car was completed quickly and returned washed and ready to go.

Tom Cottam
Service Department

The service advisor I had, Alex, was absolutely amazing. He really explained everything very clearly and was very patient with all of my questions, no matter how stupid I felt asking them. He definitely has made me a repeat customer.

60K Service

First time using Chapman VW to service my 2017 VW Jetta. I able to scheduled online on my day off. Jeff Lentz was the service advisor. Quite impressed with the check-in and check-out turn time. Jeff was helpful explaining the issue with the fluid leak under the car. Root cause ended up being a reused washer on the oil drain plug from another shop where the car was serviced before.

Hank Hartman

Jeff has been very helpful with the 30,000 mile service on our Atlas and Tiguan. He kept us informed throughout the process. Thanks!

Lisa Aronin
Great service!

Manny in service explained everything to me, and kept me informed about my vehicle. Very professional and knowledgeable 5+ stars. ?? ????????

Kelly Tapert
Manual in service is 5 star +

I visited service for a pre-purchase check and Manuel went above and beyond to assist me. He had the technicians give a full report, walked me through the results and then took me to parts to get more answers to my questions. I had a lot. He also talked to sales for me about the pricing. When I get my dream VW convertible bettle- he will be my go to guy. Thank you, Manuel for top notch service!! See you soon.

melissa frederick
Great Service

Great experience from service staff!

Germaine Mirmelli

Talked to Alex mid morning, told him my problem and he told to bring in my car and he could have it done later that day!! Alex was my hero and I had my car in working order!

Karen Winter
Amazing - as always

The waiting room is becoming my second happy place. I love the workers there, the amenities, and the fact that I forget I’m waiting for my car when I stay. It’s done so quick!!! Thank you for providing excellent service always!!!

Great Service!

Ty was great to work with and professional. Will definitely go back to Chapman for service.

Lorna Romero
Service Team is Fantastic!

The Chapman Service team is a fantastic group of professionals who go above and beyond to ensure that their customers are satisfied with their services. They are highly skilled and experienced in their field and are willing to go the extra mile to help their clients. One of the things that sets the Chapman service team apart is their dedication to Customer Service. They are always polite, friendly and professional and they generally care about their customers whether you need routine, maintenance, repairs or upgrades, they will work with you to find the best solution to your problem. Another thing that makes Chapman Service stand out is their attention to detail they take great pride in their work and strive for excellence and everything they do. They are meticulous in their inspection diagnosis aAnother thing that makes Chapman Service stand out is there attention to detail they take great pride in their work and strive for excellence in everything they do. They are meticulous in their inspection diagnosis and repairs and always make sure the job is done right the first time. Overall, I highly recommend the Chapman Service team to anyone looking for top automotive service. They are dedicated and scale group of professionals, who truly care about their customers in their work with their help, you can rest, assured that your vehicle will be well-maintained, safe and reliable for years to come.

Quinn Hess
Great Care

Ty Parsons always provides great personalized professional service!

Thomas cottam