Reviews
The waiting room is becoming my second happy place. I love the workers there, the amenities, and the fact that I forget I’m waiting for my car when I stay. It’s done so quick!!! Thank you for providing excellent service always!!!
Ty was great to work with and professional. Will definitely go back to Chapman for service.
The Chapman Service team is a fantastic group of professionals who go above and beyond to ensure that their customers are satisfied with their services. They are highly skilled and experienced in their field and are willing to go the extra mile to help their clients. One of the things that sets the Chapman service team apart is their dedication to Customer Service. They are always polite, friendly and professional and they generally care about their customers whether you need routine, maintenance, repairs or upgrades, they will work with you to find the best solution to your problem. Another thing that makes Chapman Service stand out is their attention to detail they take great pride in their work and strive for excellence and everything they do. They are meticulous in their inspection diagnosis aAnother thing that makes Chapman Service stand out is there attention to detail they take great pride in their work and strive for excellence in everything they do. They are meticulous in their inspection diagnosis and repairs and always make sure the job is done right the first time. Overall, I highly recommend the Chapman Service team to anyone looking for top automotive service. They are dedicated and scale group of professionals, who truly care about their customers in their work with their help, you can rest, assured that your vehicle will be well-maintained, safe and reliable for years to come.
Ty Parsons always provides great personalized professional service!
Email communication was quick and accommodating getting me scheduled. Staff was very kind and informative. I had an 11:30 appointment but dropped my car off around 11:05 hoping that it would be finished early. Didn't get completed until around 12:45 which was the only downer. They did wash the car and were very helpful. I'd go back.
Lauren in new car sales was excellent to work with from start to finish. After my daughter bought a car from Lauren, my wife and I decided to purchase a new VW as well. Lauren was very transparent the entire time. She took the time to answer all of our questions and made sure we purchased the correct VW without the typical high pressure to purchase. Her style is on a consultative approach rather than being aggressive to make a sale. Ben, her manager very easy to work with along with Brian in finance who gave us several options along the way. I would highly recommend all three when looking to purchase a VW.
Jeff Lentz is great! Everyone at the dealership are friendly and helpful.
Chapman found and fixed an issue that another dealership couldn't find after several visits. I've been very satisfied with the service, since I started bringing it Chapman. One of the service reps Jeff is very nice, helpful and attentive. I feel like I've finally found a place that'll take care of my car.
Peter was knowledgeable and helpful . Great service ! Thankyou
Since we first bought the Tiguan, we have asked for Ty to arrange for the required services. Never had a hint of a problem. We discussed what needed to be done. He wrote up the work order and accurately said how long it would take. He was wrong - it actually was ready to go about 10 minutes quicker that promised. Ty is very professional as is the quality of services I have received from Chapman VW. I highly recommend them both.
Ty Parsons, was the service advisor for my last visit at Chapman VW and was very thorough & friendly making sure that I had a great experience, which I did! I would ALWAYS recommend taking your vehicle to Chapman VW
got in got out got home.
Staff always greet you and helpful and very respectful. Like the attention they have with their costumers, like to come to this dealership.
Great service accomplished in a timely manner, except the day AFTER I received in the mail a coupon for a 10% savings on the 40k mile service that had just been performed. Bad timing but I'll survive. Thanks anyway.
I always have a great experience
Service Department is great
My deepest appreciation goes out to the service department for the impeccable service I received at the Scottsdale dealership. The educated team exhibited honest, quality maintenance. I will never take my vehicle any other place. Thank you for treating me with respect and kindness. Hope you have a blessed day.
Was in for service. Everyone I met was super nice. Especially a nice young salesman named Connor. Give that man a raise. One of the most personable people I’ve ever met.
Great service and correct time for completion.
Very kind and thorough service
Ty is always friendly and professional. Takes great care of his customers.
Todd Wineberg was a pleasure to deal with. If you looking for a Volkswagon please ask for him in sales.
The service people, Ty, Manny and Michael - service manager are concerned with providing nothing but the most excellent service and assistance!
Lauren is the best salesperson I’ve ever encountered. Chapman is very fortunate to have someone as professional as Lauren in their employment. She is knowledgeable, personable and has excellent communication skills! I would be very happy to recommend Chapman dealership because of Lauren and the rest of the staff! Sincerely, Karl Spangler
Lauren is the very BEST salesperson I’ve ever encountered. She’s knowledgeable about her product and has great communication skills. I would recommend Lauren and Chapman to all.
I am from out of town and brought my 2016 Jetta, which has almost 130,000 miles on it, in for an oil change/checkup. Having driven here, I wanted peace of mind. Your service rep, Jeff, was wonderfully helpful. The place was laid-back, and while I normally dread taking my car in to dealerships - I have been in 5-6 different VW places around the country - cause they give you the hard-sell, I felt cared for but not pushed. Great experience!
Ty provided excellent customer service- he was courteous, knowledgeable and timely
The best customer service every time. I can trust Chapman Volkswagen to give me the the best service
I had an appointment to have running boards installed on my vehicle. I was quoted two hours. After three hours of waiting I got up to check on my vehicle, and saw it waiting outside. I have no idea how long my car had been ready at that point. Maybe they just pulled it up at that moment or, maybe it had been sitting there for 3 hours.
2023 Taos is a great vehicle. Rolland Ugho showed me the new Taos but when I came back he was on vacation. Gavin Allen took over and he was awesome. But I have to admit, the Finance process is less than desirable, now my wife is waiting for our digital display to just go black from the heat or extreme weather. Hence the NEED for an extended warranty. Chapman VW Finance dept got the primary driver and our emails screwed up according to the MyVW representative… apparently it happens all the time. It is correct now.
The service performed on my 2019 GLI was for a factory recall to update the tire sensor software. My experience was great, as it has been in the past 22 years of dealing with Chapman service. The people were polite, the waiting area clean. The whole experience good.
Had a coolant leak, turned out to be a bad water pump. Called VW Chapman and they were able to schedule me next day for service and even turned the repair around the same day and was able to pick up that save evening after morning drop up. Can't thank VW Chapman for their hard work and fast service. Also, the water pump repair was under warranty so I was very happy and pleased to hear that news! Thanks again!
Jeff was very attentive and got my car in and out in just over an hour, which I thought was great. He's a definite asset to your dealership.
Mike and Ty did a fabulous job of making sure my little VW bug was well taken care of. Mike has taken care of her ever since I purchased her. They both provided outstanding customer Service! I will be back. ??
All costs itemized and explainded and questions answered. Courteous service and timely service. Clean and accommodating waiting area. If you are looking for a great vehicle, service and dealership go to Chapman.
Excellent
Excellent
Excellent
Excellent communication.
While the mulitpoint inspector found more I only fixed the vacuum pump . And so . The 3000 for module was pricey. But now my car is mechanical ly sound and after driving the new pump as helped so as to main computer codes gone.
Love the surroundings, the people, the attention to detail BUT at 74 years old with a 2007 VW Beetle I cannot afford your prices.
I bought my car at Chapman and believe in their integrity. They go the extra mile to provide great sales and service.
I live in San Tan Valley but drive an hour to Chapman VW of scottsdale because it's hard to find trustworthy people to work on my car. I usually work with Jeff in the service department and he is fantastic, knowledgeable, friendly, helpful and professional, wouldn't want to ever deal with anyone else.
Excellent service and a very clean environment
Jeff and the guys in the service department are always giving 110% to their customers and their work.
My family and I decided to visit Chapman Volkswagen of Scottsdale, and test drove a beautiful 2019 Volkswagen Atlas SE, which we purchased and are completely in love with. I want to thank Roland Ugho, Sales Consultan and Josh Salter, Finance Manager for making the buying process easy and seamless. My family and I look forward to continue to do business with Chapman Volkswagen of Scottsdale.
Jeff, my service rep, was great! Quick responses and fast turn around!
Buying a car can be frustrating and stressful. I had been car shopping on an off for several months. Car salesman tend to be pushy and overwhelming. My experience at Chapman VW in Scottsdale was not that way. Our salesman, Lester was not pushy at all. He was easy to work with and always followed through on things as stated. The finance guy was open and honest and worked hard to get us the best deal. Overall every staff member we encountered was friendly and attentive. I would definitely purchase another vehicle from Chapman VW in the future!!! Thank you!
We worked with Guy at Chapman VW and would highly recommend him to anyone! Loved Guy and love our new Taos.
Roland Ugho was so kind and genuine from my first interaction with him. He really made this one of the best car buying experiences I've ever had. I could tell that he truly wanted to help me get into a better car without being pushy or overbearing. He was able to answer all of my questions and was eager to help me in any way. He was well prepared and made the experience quick and easy for my cosigner. I would certainly recommend Roland to all of my friends and family! Thank you again for making this process both pressure and stress-free!
I have all of my scheduled maintenance performed on my 2020 Tiguan at Chapman Volkswagen Scottsdale. The work is always done quickly, professionally and I'm always given an estimate upon drop off.
Manny made the visit a great one. Thank you, Manny!