Reviews
Good, prompt service
I recently contacted Chapman to inquire about getting a replacement windshield for my 2019 Atlas. They recommended Mountainside Glass who coordinated performing the repair at the dealership so that VW Service could do the ADAS calibration afterwards in one visit. I was greeted by PETE when I arrived, and he was very upfront about the time it would take - 6-8 hours in total, because the glass needed to set for 2 hours after install before calibration could be performed. He offered to drive me home or to work, and when I chose to stay at the dealership, he offered to drive me out to pickup lunch. When the repair was complete, they returned the car washed and polished. All in all, a great service experience. Also, shout out to JESSE PHILLIPS at Mountainside Glass for an excellent replacement job - he even vacuumed the car interior!
We had a wonderful experience buying our new car at Chapman Volkswagen Scottsdale. The sales person Roland was friendly and very helpful to understand our needs and was able to find a car that fit our needs. We wish him the best.
I purchased a 2020 Tiguan SEL Premium R Line from Chapman VW in Scottsdale. The Sales Associate Roland was a pleasure to work with and was very knowledgeable about the car and its many features. At my request, Roland even had a red bow placed on the vehicle when my wife arrived to pick it up. The negotiation was simple and straight to the point. All paperwork was prepared prior to our arrival to pick up the vehicle and the document signing literally took five minutes and we were on our way. This was a total first class experience and I highly recommend reaching out to Roland if you are considering buying a new VW.
Routine maintenance and a potential battery problem was successfully completed with Service Representative Mike Chadwell. Mike always does an excellent job and is the reason we drive 10 extra miles to Chapman VW for our service. We have never been disappointed.
I've been going to Chapman for years, even as I moved to other cities with volks dealers because the service is excellent and Mike is always so helpful and insightful. They've done great work on my car and kept it in tip top shape.
Guy was a great help, positive influence on the purchase. Did his HW on the used car and filled me in on a car he wasn’t savy in and did a great job explaining the what he knew about the car. As a vw salesman did a decent job with the Lexus considering he came out with “I’m a VW salesman I don’t know much about these things” but Bethanne was great and patient with the process and my needs. Was able to get a quick approval mid BK. Will go again after BK is finished and credit is rebuilt
Derek helped me get my dream car! A GTI S in White Silver. Didn't play games with prices and out before lunch time.
Pete was extremely helpful, I was out of there in a little over an hour, the car was clean, very pleased.
I have bought 2 cars from Chapman and have had the best salesman and excellent service. I have never had a problem and appreciate your professionalism. The only problem is that Vw is no longer making the beetle and this is the only car I have had for years...oh well
I found the car I was looking for on the internet located at Chapman VW. I then notified the dealership of my interest and was connected Guy. He was most helpful in answering any question my wife and I had. The vehicle I had chosen was a 2019 Tiquan SEL. The price seemed a little out of my price range but with the help of Guy I was able to see how it was possible to have the vehicle of choice. I traded in my old vehicle and was given an expectable amount to put towards the purchase of the new car. After all agreements were made I was sent to signal the paperwork. That also was very painless and smooth. We then proceeded to what I thought would be the more difficult part of the purchase, showing us the new features of the Tiquan. Guy was most patient with us and assure us that it anything were to come up to call him or come back to the dealership and he or any of the other associates would explain the feature in question. Overall I would definitely recommend buying a car from Chapman VW.
A+
It was the most pleasant experience working with Kelley and Brian. This is the 2nd car Brian has negotiatef for me! Excellent, honest, reliable and a an amazing car buying Experience.
I usually do not write reviews, but I am compelled to do so in a positive way. My salesman, Guy, was awesome and very helpful. My car buying experience was great and I 100% recommend Chapman Volkswagen!!!
The best experience we have had purchasing a car. Leslie was very professional and the overall experience easy and enjoyable.
I have never been to a dealership as welcoming as Chapman Volkswagen Scottsdale! The Sales, Parts and Service Professionals at Chapman Volkswagen Scottsdale, are helpful and caring. They take that next step, to ensure that you are happy and taken care of. When you visit Chapman Volkswagen Scottsdale, you are never just a customer, you are a part of the family!
Mike Chadwell is the best. Great service advisor
Great experience, very accommodating and friendly staff!
Chapman VW made my decision easy. Leslie was available as soon as I arrived, Chris helped with the test drive and the entire process was great. I spent the shortest time ever which was a refreshing experience for leasing my new car. I highly recommend the dealership and Leslie Horne.
Chapman VW made my decision easy. Leslie was available as soon as I arrived, Chris helped with the test drive and the entire process was great. I spent the shortest time ever which was a refreshing experience for leasing my new car. I highly recommend the dealership and Leslie Horne.
All professional sraff
Another great experience with Chapman VW. I've been leasing cars from Chapman since 1999. Best sales and service people in the valley .
Mike Chadwell has been my service advisor for more than 6 years. He is very knowledge and professional. Mike cares about customers and understands customers' needs and concerns. I really appreciate Mike's outstanding service.
I saw a Chapman VW certified used diesel Beetle ad on Auto Trader. The salesman, Matthew, sent pictures. He checked on meeting California Emissions Standards. Got me a 2-year warranty good at any VW Dealer. And picked me up at the airport. Professional Salesman and Dealership. I'd buy there again.
I had such an awesome experience buying my new VW. Everyone so friendly and helpful.
Mike and your service team is Excellent!
Kelley Madden has superior customer service skills. She gently and patiently guided me through the process of purchasing a new car. She answered all my questions and concerns via e-mail so when I went to the dealership I was ready to sign the necessary paperwork to seal the deal. Most importantly she was sensitive to my request to reduce anxiety by only dealing with her. I highly recommend Kelley to anyone who tends to be overcautious when purchasing a new car. The young lady is an expert in her field, has superior people skills, and is cultural sensitivity. Dankeschoen Kelley. An alle Deutschen VW Kaeufer, Chapman respektiert die deutsche Kultur und unsere Eigenheiten.
Great service reps, all the problems have been replaced, have not driven much since picking up my Passat but so far it is doing great, I appreciate the excellent service I have gotten since I purchased my car in 2013.
While being greeted in a timely manner I received top notch excellent customer service by all Chapman employees. William and Pet ( service writers ) both understood my concerns and addressed them accordingly.
Very pleased with the service provided by Service Rep Jacob. He provided very friendly & cordial service. Please express our sincere thanks to Jacob!
Good, yea, good. Regarding the experience, it was good, rad, nice even.
Service was great. Experienced problems with Lyft getting back to the dealer. Actually had to get a ride to the dealer, since Lyft never showed up or responded. Both Jacob and Mike were great to work with. Mike has always been helpful in my interactions at the dealership. VW Quality- do have concerns on replacing a latch piece on a vehicle with just 27k miles and 3 years of age.
Thanks Pete Basaldu for great service & getting my car repaired in a timely matter. Your customer lounge is very nice ?? thanks!
Always professional and courteous at Chapman VW.
our visit yesterday was a pleasant surprise to say the least. like most other people we hate the typical experience of going to a dealership, but yesterday was MUCH better than expected. our compliments to michael! roland was phenomenal! when we buy another car, it will be with him. so if chapman wants our business he would need to be there.
Exceptional service, fair prices, and more on time than most places!
Mike quickly got me checked in and then arranged a Lyft ride to get to work. He called when the service was complete and arranged a ride back. Couldn’t be a better experience. Thanks, Dave
This dealer is the not closest to my house, but there isn’t any other dealer I would ever go to, my service advisor, Pete, made me feel like he personally cared about me and my vehicle, he went above and beyond to make sure my needs were met.
John and I were extremely happy with the sales and finance team we worked with. Roland and Michael were very personable and knowledgeable in assisting us in our car purchase. From beginning to end we had a very pleasant, quick and efficient transaction. I look forward to my continued service with Chapman Scottsdale. I love My Red Convertible Beetle!!!
Mike Jackson in finance went way beyond any one else to help us get into the vehicle we wanted. Not only did he save us money, but he also got us everything we were looking for in our price point. We wouldn’t be customers at Chapman without Mike and will absolutely be referring others.
Only question i have is to follow up on why my 50,000 warranty was not available to cover repairs to driver side window.
Great service as usual . Thanks
Working with Michael and Roland was a great experience and I’m extremely pleased with my new car!
Kelley was great to work with...not only did she promptly send an e-price upon first inquiry (which other dealerships wouldn’t do), she continued to promptly respond to further questions and negotiations over several weeks by email which was my preference. At final purchase she worked with us to get a very fair offer and great financing. Best wishes to her and thanks for the Doritos! The Montgomery’s
Amazing staff. Great customer service.
Kelly is professional, timely and knowledgeable. I appreciate her preparedness. I recommend Kelly highly
Mike Chadwell is great, he is the reason I come to Chapman VW for service
Service Advisor Mike Chadwell was great