Reviews
Ty Parsons, was the service advisor for my last visit at Chapman VW and was very thorough & friendly making sure that I had a great experience, which I did! I would ALWAYS recommend taking your vehicle to Chapman VW
got in got out got home.
Staff always greet you and helpful and very respectful. Like the attention they have with their costumers, like to come to this dealership.
Great service accomplished in a timely manner, except the day AFTER I received in the mail a coupon for a 10% savings on the 40k mile service that had just been performed. Bad timing but I'll survive. Thanks anyway.
I always have a great experience
Service Department is great
My deepest appreciation goes out to the service department for the impeccable service I received at the Scottsdale dealership. The educated team exhibited honest, quality maintenance. I will never take my vehicle any other place. Thank you for treating me with respect and kindness. Hope you have a blessed day.
Was in for service. Everyone I met was super nice. Especially a nice young salesman named Connor. Give that man a raise. One of the most personable people I’ve ever met.
Great service and correct time for completion.
Very kind and thorough service
Ty is always friendly and professional. Takes great care of his customers.
Todd Wineberg was a pleasure to deal with. If you looking for a Volkswagon please ask for him in sales.
The service people, Ty, Manny and Michael - service manager are concerned with providing nothing but the most excellent service and assistance!
Lauren is the best salesperson I’ve ever encountered. Chapman is very fortunate to have someone as professional as Lauren in their employment. She is knowledgeable, personable and has excellent communication skills! I would be very happy to recommend Chapman dealership because of Lauren and the rest of the staff! Sincerely, Karl Spangler
Lauren is the very BEST salesperson I’ve ever encountered. She’s knowledgeable about her product and has great communication skills. I would recommend Lauren and Chapman to all.
I am from out of town and brought my 2016 Jetta, which has almost 130,000 miles on it, in for an oil change/checkup. Having driven here, I wanted peace of mind. Your service rep, Jeff, was wonderfully helpful. The place was laid-back, and while I normally dread taking my car in to dealerships - I have been in 5-6 different VW places around the country - cause they give you the hard-sell, I felt cared for but not pushed. Great experience!
Ty provided excellent customer service- he was courteous, knowledgeable and timely
The best customer service every time. I can trust Chapman Volkswagen to give me the the best service
I had an appointment to have running boards installed on my vehicle. I was quoted two hours. After three hours of waiting I got up to check on my vehicle, and saw it waiting outside. I have no idea how long my car had been ready at that point. Maybe they just pulled it up at that moment or, maybe it had been sitting there for 3 hours.
2023 Taos is a great vehicle. Rolland Ugho showed me the new Taos but when I came back he was on vacation. Gavin Allen took over and he was awesome. But I have to admit, the Finance process is less than desirable, now my wife is waiting for our digital display to just go black from the heat or extreme weather. Hence the NEED for an extended warranty. Chapman VW Finance dept got the primary driver and our emails screwed up according to the MyVW representative… apparently it happens all the time. It is correct now.
The service performed on my 2019 GLI was for a factory recall to update the tire sensor software. My experience was great, as it has been in the past 22 years of dealing with Chapman service. The people were polite, the waiting area clean. The whole experience good.
Had a coolant leak, turned out to be a bad water pump. Called VW Chapman and they were able to schedule me next day for service and even turned the repair around the same day and was able to pick up that save evening after morning drop up. Can't thank VW Chapman for their hard work and fast service. Also, the water pump repair was under warranty so I was very happy and pleased to hear that news! Thanks again!
Jeff was very attentive and got my car in and out in just over an hour, which I thought was great. He's a definite asset to your dealership.
Mike and Ty did a fabulous job of making sure my little VW bug was well taken care of. Mike has taken care of her ever since I purchased her. They both provided outstanding customer Service! I will be back. ??
All costs itemized and explainded and questions answered. Courteous service and timely service. Clean and accommodating waiting area. If you are looking for a great vehicle, service and dealership go to Chapman.
Excellent
Excellent
Excellent
Excellent communication.
While the mulitpoint inspector found more I only fixed the vacuum pump . And so . The 3000 for module was pricey. But now my car is mechanical ly sound and after driving the new pump as helped so as to main computer codes gone.
Love the surroundings, the people, the attention to detail BUT at 74 years old with a 2007 VW Beetle I cannot afford your prices.
I bought my car at Chapman and believe in their integrity. They go the extra mile to provide great sales and service.
I live in San Tan Valley but drive an hour to Chapman VW of scottsdale because it's hard to find trustworthy people to work on my car. I usually work with Jeff in the service department and he is fantastic, knowledgeable, friendly, helpful and professional, wouldn't want to ever deal with anyone else.
Excellent service and a very clean environment
Jeff and the guys in the service department are always giving 110% to their customers and their work.
My family and I decided to visit Chapman Volkswagen of Scottsdale, and test drove a beautiful 2019 Volkswagen Atlas SE, which we purchased and are completely in love with. I want to thank Roland Ugho, Sales Consultan and Josh Salter, Finance Manager for making the buying process easy and seamless. My family and I look forward to continue to do business with Chapman Volkswagen of Scottsdale.
Jeff, my service rep, was great! Quick responses and fast turn around!
Buying a car can be frustrating and stressful. I had been car shopping on an off for several months. Car salesman tend to be pushy and overwhelming. My experience at Chapman VW in Scottsdale was not that way. Our salesman, Lester was not pushy at all. He was easy to work with and always followed through on things as stated. The finance guy was open and honest and worked hard to get us the best deal. Overall every staff member we encountered was friendly and attentive. I would definitely purchase another vehicle from Chapman VW in the future!!! Thank you!
We worked with Guy at Chapman VW and would highly recommend him to anyone! Loved Guy and love our new Taos.
Roland Ugho was so kind and genuine from my first interaction with him. He really made this one of the best car buying experiences I've ever had. I could tell that he truly wanted to help me get into a better car without being pushy or overbearing. He was able to answer all of my questions and was eager to help me in any way. He was well prepared and made the experience quick and easy for my cosigner. I would certainly recommend Roland to all of my friends and family! Thank you again for making this process both pressure and stress-free!
I have all of my scheduled maintenance performed on my 2020 Tiguan at Chapman Volkswagen Scottsdale. The work is always done quickly, professionally and I'm always given an estimate upon drop off.
Manny made the visit a great one. Thank you, Manny!
Always easy taking our VW in for a service. Jeff is always helpful and makes the process very easy and convenient.
My vehicle had some unexpected additional problems that needed to be fixed that caused a delay and additional cost. However, James made the experience better through his professionalism and empathy in dealing with my situation. Sometimes things don’t go your way, but the excellent customer service provided by James let me know they cared and were doing the best they could for me to get me back on the road. Thanks Chapman VW!
Service was prompt, service personnel very pleasant and courteous, answered any questions I had. Plus waiting area was pleasant -- and enjoyed my morning reading and coffee!
Lester was awesome from start to finish! We were looking for a 2022 VW Tiguan and there were no e available. Lester went the extra mile to see what was coming in, and allowed us the opportunity to reserve the vehicle. Lester was very helpful and kept us informed every step of the way. He had everything prepared ahead of time so we spent minimal time with paperwork at the dealership. Overall, it was a great experience and would recommend Chapman VW to anyone. Thank you!
Lester Parrales was fantastic,very professional ,delivery of my gti went smooth,coudnkt get any better !
The customer service I received By Jeff at Chapman VW was excellent! I was going to have my vehicle serviced for an oil change when the service provider noticed multiple issues with my vehicle that were not indicated with a check engine light. Jeff informed me of the issues and was able to have the issues fixed under my warranty by the next day. Thank you everyone at Chapman VW!!
Our family car had started leaking something from the engine bay and we were so worried it was going to ruin the car. I contacted Chapman VW and they scheduled our car in right away and helped us get back on the road.
Had a bad rattle behind the dashboard. Took the car into Chapman and they said rattles are tough to locate. Having said that it has been rectified in a very timely manner. Thanks to Jeff L and Ty P for their great work.
I needed new tires for my Golf Sportwagen and so took advantage of Chapman’s tire sale. The installation was perfect and the alignment was exceptional! Great job!
Prompt and excellent service. Very pleased! Thanks a lot!
A+
James Lovering is a great service advisor!